Employee Job Performance in Multinational Environment
Keywords:
Financial Stress, Job performance, Motivation, Technology Advancement, Work ExperienceAbstract
Employees are considered key constituents of organizations as job performance of employees is one of the key determinants of the growth and progress of the organization. High levels of employee efficiency and effectiveness will help organizations achieve its objectives. Previous studies have demonstrated that there are various factors that may influence employee job performance. This research focuses on several factors which have been previously identified to impact employee job performance. However, in this instance the research focuses on a multinational electronics manufacturing company with 19,000 employees across 11 countries globally. A survey was conducted to collect data from employees with 200 employee questionnaires distributed. Findings of the study suggest that work experience is the most important factor that positively impacts job performance of employees, followed by motivation, technology advancement, workload, and lastly financial stress. The analysis and results support the contention that employees’ job performance is integral to organization’s performance as employees are the main factors of production
References
Barros, E., Kausel, E.E., Cuadra, F. and Díaz, D.A. (2014), “Using general mental ability and personality traits to predict job performance in three Chilean organizations”, International Journal of Selection and Assessment, Vol. 22 No. 4, pp. 432-438.
Brooks, R. (2000). Why loyal employees and customers improve the bottom line. The Journal for Quality and Participation, 23(2), 40-44.
Bruggen, A. (2015), "An empirical investigation of the relationship between workload and performance", Management Decision, Vol. 53 No. 10, pp. 2377-2389. https://doi.org/10.1108/MD- 02-2015-0063
Campbell, J. P. (1990). Modeling the performance prediction problem in industrial and organizational psychology. In M. D. Dunnette & L. M. Hough (Eds.), Handbook of Industrial and Organizational Psychology (pp. 687–732). Palo Alto: Consulting Psychologists Press.
Campion, M.A. (1988), “Interdisciplinary approaches to job design: a constructive replication with extensions”, Journal of Applied Psychology, Vol. 73 No. 3, pp. 467-481.
Carr, J. C., Pearson, A. W., Vest, M. J., & Boyar, S. L. (2006). Prior occupational experience, anticipatory socialization, and employee retention. Journal of Management, 32, 343– 359.
Christian, M., Garza, A. and Slaughter, J. (2011), “Work engagement: a quatitative review and test of its relations with task and contextual performance”, Personnel Psychology, Vol. 64 No. 1, pp. 89-136
Cote, S. and Miners, C.T. (2006), “Emotional intelligence, cognitive intelligence, and job performance”, Administrative Science Quarterly, Vol. 51 No. 1, pp. 1-28.
Diamantidis, A.D. and Chatzoglou, P. (2019), "Factors affecting employee performance: an empirical approach", International Journal of Productivity and Performance Management, Vol. 68 No. 1, pp. 171-193. https://doi-org.gcu.idm.oclc.org/10.1108/IJPPM-01-2018-0012
Demerouti, E., Bakker, A. and Leiter, M. (2014), “Burnout and job performance: the moderating role of selection, optimization, and compensation strategies”, Journal of Occupational Health, Vol. 19 No. 1, pp. 96-107.
Demerouti, E., Bakker, A.B. and Schaufeli, W.B. (2001), “The job Demands-Resources model of burnout”, The Journal of Applied Psychology, Vol. 86 No. 3, pp. 499-512.
Dokko, G., Wilk, S. L., & Rothbard, N. P. (2009). Unpacking prior experience: How career history affects job performance. Organization Science, 20, 51–68.
Giniger, S., Dispenzieri, A., & Eisenberg, J. (1983). Age, experience, and performance on speed and skill jobs in an applied setting. Journal of Applied Psychology, 68, 469–475.
Gould-Williams, J. (2003). The importance of Hr practices and workplace trust in achieving superior performance: A study of public-sector organizations. The International Journal of Human Resource Management, 14(1), 2854.
Gonzalez-Mulé, E., Mount, M. K., & Oh, I.-S. (2014). A meta-analysis of the relationship between general mental ability and nontask performance. Journal of Applied Psychology, 99(6), 1222– 1243. https://doi.org/10.1037/a0037547
Greenidge, D., Devonish, D. and Alleyne, P. (2014), “The relationship between Ability-Based emotional intelligence and contextual performance and counterproductive work behaviors: a test of the mediating effects of job satisfaction”, Human Performance, Vol. 27 No. 3, pp. 225-242.
Hadi, N. U., & Abdullah, N. (2016). An Easy Approach to Exploratory Factor Analysis: Marketing. Journal of Educational and Social Research, 216.
Hammoud, M. S., & Osborne, S. (2017). Effective Employee Engagement in the Workplace. International Journal of Applied Management and Technology, 52.
Hochschild AR. (1983). The managed heart. Berkeley, CA: University of California Press
Huselid, M. A. (1995). The impact of human resource management practices on turnover, productivity, and corporate financial performance. Academy of Management Journal, 38(3), 635-672.
Imran, M., Maqbool, N., & Shafique, H. (2014). Impact of Technological Advancement on Employee Performance in Banking Sector. International Journal of Human Resource Studies, 4(1), Pages 57-70. doi:http://dx.doi.org/10.5296/ijhrs.v4i1.5229
Joseph, D.L., Jin, J., Newman, D.A. and O’Boyle, E.H. (2014), “Why does self-reported emotional intelligence predict job performance? A Meta-Analytic Investigation of mixed EI”, Journal of Applied Psychology, Vol. 100 No. 2, pp. 298-342.
Judge, T. A., Thoresen, C. J., Bono, J. E., & Patton, G. K. (2001). The job satisfaction–job performance relationship: A qualitative and quantitative review. Psychological Bulletin, 127(3), 376–407. https://doi.org/10.1037/0033-2909.127.3.376
Kim, J., & Garman, E. T. (2004). Financial Stress, Pay Satisfaction and Workplace Performance. Compensation & Benefits Review, 36(1), 69–76. https://doi.org/10.1177/0886368703261215
Koopmans, L. (2014). Measuring individual work performance. Zutphen: CPI Koninklijke Wöhrmann.
Latif, M. S., Ahmad, M., & Qasim, M. (2013). Impact of employee’s job satisfaction on organizational. European Journal of Business and Management, 167.
Lina Vyas & Nantapong Butakhieo (2021) The impact of working from home during COVID-19 on work and life domains: an exploratory study on Hong Kong, Policy Design and Practice, 4:1, 59- 76, DOI: 10.1080/25741292.2020.1863560
Lorente, L., Salanova, M., Martínez, I.M. and Vera, M. (2014), “How personal resources predict work engagement and self-rated performance among construction workers: a social cognitive perspective”, International Journal of Psychology: Journal International de Psychologie, Vol. 4 No. 3, pp. 200-207.
Mahiswaran Selvanathan, S. S. (2016). A Study on Employee’s Motivation towards Employee Performance in Private University, Selangor, Malaysia. International Journal of Business and Management; Vol. 11, No. 7; 2016 , 281.
Manzoor, F., Wei, L., & Asif, M. (2021). Intrinsic Rewards and Employee's Performance With the Mediating Mechanism of Employee's Motivation. Frontiers in psychology, 12, 563070.
https://doi.org/10.3389/fpsyg.2021.563070
McDaniel, A., Schmidt, F., & Hunter, J. (1988). Job experience correlates of job performance. Journal of Applied Psychology, 73, 327–330
Motowidlo, S. J. (2003). Job performance. In W. C. Borman, D. R. Ilgen, R. J. Klimoski, & Weiner, I. B. (Eds.) Handbook of psychology, 12, 39-53.
Motowidlo, S. J., Borman, W. C., & Schmit, M. J. (1997). A theory of individual differences in task and contextual performance. Human Performance, 10(2), 71-83.
Motowidlo, S. J. & Van Scotter, J. R. (1994). Evidence that task performance should be distinguished from contextual performance. Journal of Applied Psychology, 79(4), 475-480
Paethrangsi, N., Jamjumrus, T (2021). Factors affecting job performance of airline operations employees in Thailand. E3S Web Conf. 244 11022 (2021). DOI: 10.1051/e3sconf/202124411022
Pandey, J. (2019), "Factors affecting job performance: an integrative review of literature", Management Research Review, Vol. 42 No. 2, pp. 263-289. https://doi.org/10.1108/MRR-02-2018-0051
Pradhan, R. K., & Jena, L. K. (2016). Employee Performance at Workplace: Conceptual Model and Empirical Validation. Business Perspectives and Research 5(1):1-17, 3.
Quinones, M. A., Ford, K. J., & Teachout, M. S. (1995). The relationship between work experience and job performance: A conceptual and meta-analytical review. Personnel Psychology, 48, 887–910.
Rynes, S. L., Orlitzky, M. O., & Bretz, R. D. (1997). Experienced hiring versus college recruiting: Practices and emerging trends. Personnel Psychology, 50, 309–339.
Sabri, Mohamad Fadzli; Falahati, Leila Falahatib. Predictors of Financial Well-Being among Malaysian Employees: Examining the Mediate Effect of Financial Stress. Journal of Emerging Economies and Islamic Research, [S.l.], v. 1, n. 3, p. 61-76, sep 2013. ISSN 2289-2559.
Saeed, I., & Waseem, M. (2014). The relationship of Turnover intention with job satisfaction, job performance,.
International Journal of Learning & Development, 243.
Schmidt, C. and Mckune, A. (2012), “Association between physical fitness and job performance in firefighters”, Ergonomics SA, Vol. 24 No. 2, pp. 44-57.
Spagnoli, P., Haynes, N. J., Kovalchuk, L. S., Clark, M. A., Buono, C., & Balducci, C. (2020). Workload, Workaholism, and Job Performance: Uncovering Their Complex Relationship. International Journal of Environmental Research and Public Health, 17(18), 6536. MDPI AG. Retrieved from http://dx.doi.org/10.3390/ijerph17186536
Sy, T., Tram, S. and O’hara, L.A. (2006), “Relation of employee and manager emotional intelligence to job satisfaction and performance”, Journal of Vocational Behavior, Vol. 68 No. 3, pp. 461-473.
Uppal, N., Mishra, S.K. and Vohra, N. (2014), Work Experience, Person, or Both. Int J Select Assess, 22: 39- 51. https://doi.org/10.1111/ijsa.12055
Ursachi, G., Ioana Alexandra Horodnic, & Zait*, A. (2013). How reliable are measurement scales? External factors with indirect. Procedia Economics and Finance 20 ( 2015 ) 679 – 686, 681.
Viswesvaran, C., & Ones, D. S. (2000). Perspectives on models of job performance. International Journal of Selection and Assessment, 8(4), 216–226. https://doi.org/10.1111/1468-2389.00151
Wahab, M. H., & Abdul, D. S. (2020). Impact of Coronavirus (COVID-19) and Employees’ Reaction to Changes on Employee Performance of Bangladesh. The International Journal of Business & Management, 35.
Yaseen, S., & Nayab, H. H. (2013). Factors Affecting the Performance of Employees at Work Place in the Banking Sector of Pakistan. Middle-East Journal of Scientific Research 17 (9): 1200-1208, 2013,
-1201.
Zeigler-Hill, V., Besser, A., Vrabel, J. and Noser, A.E. (2015), “Would you like fries with that? The roles of servers’ personality traits and job performance in the tipping behavior of customers”, Journal of Research in Personality, Vol. 57, pp. 110-118.
Downloads
Published
Issue
Section
License
Copyright (c) 2021 Ooi Jin Kheng, Eugene Dcruz, Mohar Yusof, Azrul Fazwan Kharuddin
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Published by University Tun Abdul Razak (UNIRAZAK)
