ROHIT MOHITE SMIT; NAJLA SHAFIGHI. Soft TQM practices & organizational performance in the manufacturing and service sector. International Journal of Management, Accounting, Governance and Education , [S. l.], v. 1, n. 2, p. 26–33, 2023. Disponível em: https://ojs.unirazak.edu.my/index.php/image/article/view/11. Acesso em: 29 oct. 2026.